CSAA FIVE DIAMOND
All SEi Customer Care Centers Ambassadors are required to pass the The Monitoring Association’s Level I and Level II Dispatchers Course, and are proud to receive a Five Diamond certification from CSAA. There are only approximately 50 Five Diamond certified monitoring centers in the United States.
UL is an organization subsidized by the insurance industry that writes engineering standards for many things, from extension cords to central stations. Of the thousands of Monitoring Centers in the United States, less than one hundred and fifty are UL certified.
All calls are always answered by a human being, never by an auto attendant or voicemail. Our ambassadors are cross-trained along all key elements of alarm handling, data entry and technical support, so customers don’t have to be transferred to several departments to have one problem solved.
Our 24-hour UL approved Monitoring Center is equipped with standby generating facilities to keep us online and at full power during an electrical blackout. In the event a disaster renders SEi’s Customer Care Center non-operational, alarm traffic will be rerouted to SEi’s disaster recovery site located in Colorado Springs, CO.
MONITORING SERVICES INCLUDE:
- Panic, Holdup and Duress Alarm Monitoring
- Fire, Water, Temperature, CO, and Combustible Gas Monitoring
- System Open and Close Monitoring
- Intrusion, Video Surveillance and Wireless Security Monitoring
- Medical Pendant and Automatic Defibrillator Cabinet Monitoring
- System Trouble and Supervisory Monitoring
- Elevator Emergency Monitoring
SECURITY PROTECTION YOU CAN TRUST
SEi has been providing security protection for homeowners and families
for nearly 50 years. Our business is to keep your home safe and secure.
FREE CONSULTATION | 800.279.3667 | Call us today!
10500 Hickman Road
Des Moines, IA 50325
535 Southgate Ave Unit B
Iowa City, IA 52240
1225 Swift Avenue North
Kansas City, MO 64116
8200 Cody Drive, Suite I
Lincoln, NE 68512
2238 South 156 Circle
Omaha, NE 68130